Q. Tried to make a purchase and the transcation was denied.
A. Transaction denial messages come directly from credit or debit card instition, never from Kostizi. Usually the financial institution detects a mismatch of an address, more so the zip code provided. Best thing to do is to log into your account, click on the "My Account" link and go to the "Profile" tab. Double check the address zip code and make sure it matches what the financial institution has for that particular card. 

Q. I bought a "print-at-home" voucher, what now?
A. An email will be sent to you with the receipt for your purchase and a link to print your voucher. You can also log in to your account and go to the "My Account" section. Under the "My Purchases" tab, all of your vouchers are listed and you can print them from there.

Q. I deleted my email confirmation and now can't print my vouchers.
A. You can print your vouchers by logging in to your account. Go to the "My Account" link at the top right of the page and go to the "My Purchases" tab. Click the number next to the voucher and you will get a printable version.

Q. My voucher won't print.
A. You need to be logged in to the site for your voucher to print and you must have Adobe Reader installed on your computer. Once you have logged in, you can either go back to your email receipt and then click on the "Print Voucher" link, or you can print from within the site by clicking on "My Account" in the top right corner of the website. Then click on "My Purchases". If you are printing multiple vouchers, you must close each voucher before printing the next one. 

Q. What if I don't have a printer?
A. You can print your vouchers from any computer that is connected to a printer. You can visit a friend or family member, go to a FedEx or UPS office or the library.

Q. When I add items to my cart, nothing happens. The page just refreshes to the same display.
A. You can view the items in your cart by clicking the "View Cart" link at the top right of your browser window.

Q. My certificate says, "Promotional value expires on XX date." What does that mean?
A. The "Promotional" value has expired means the value of the certificate is now the amount you paid. This is reflected in the Terms and Conditions (TAC). You can review the TAC in your Purchase History within your account. 

Q. I went to use my (certificate, voucher, card load) but the place is closed or does not accept my certificate. What do I do?
A. Scroll to the bottom of the store site, click on the "Contact Us" link, then the "Sales" link. Fill out the form. Someone will contact you. Inquiries need to be made within 30 days of a business closure for consideration and refund/credit may not be requested more than 60 days after purchase on this site.

Q. I lost my certificates (stolen purse, car or home break in, etc.)
A. Certificates are like cash and part of merchant inventory. They can not be replaced. It would be good for you to report them as they could be used and the merchant can be aware. If someone tries to use them, the merchant can confiscate them and possibly contact you. 

Q. Can I change my email on my account?
A. Yes, just log in to your account, click on the "My Account" link at the top right, then go to the "Profile" tab. Toward the bottom of that page you can enter your current email ID and the new one twice. Hit "SAVE". You will now be able to log in using the new email ID.

Q. I am using a Visa/Master Card gift card. I keep getting sent to the card information screen.
A. Unfortunately, we are unable to accept gift cards at this time. We only accept credit/debit cards.

Q. Do you sell my email or info to anyone?
A. Nope! Please see our privacy policy for more details. 

Q. I can't log in to my account on my iPhone or iPad.
A. Go into settings, look for the safari app, turn off private browsing and clear cookies and history.

Q. I use AOL and I can't get to your pages, just your first page.
A. AOL is a portal to AOL's own community and it does not allow users full access to the World Wide Web. It is best to use a browser such as Internet Explorer, FireFox, Chrome or Safari to access our site on the World Wide Web versus AOL's own portal.


Q. Do I need a card to buy gift certificates or print-at-home vouchers?
A. No card is needed to purchase certificates, print-at-home vouchers or tickets.

Q. I have a kostizi card. What do I do with it?
A. The card is only good if you "activate" it. Log in to your account, click on the link toward the top right "My Account". Go to the "Cards" tab, click on "Activate Your New Card", fill in the form fields with your card numbers. 

Q. Is the card like a credit card?
A. No, it is more like a gift card that you can load with as much value as you want from numerous card-participating merchants.

Q. Is there a limit to how much you can load on the card?
A. There is no limit to the amount you can load on the card, and you can load it with value from multiple merchants.

Q. Is there a limit to how much of your card balance you can use per visit?
A. There is no limit. You can use some or all of your balance.

Q. When does the value of your card load balance expire?
A. Card load balances never expire.

Q. Do I need to have a card to purchase card load?
A. No, you can purchase any card load now and it is immediately available. You can wait for your card, activiate it, then use it right away. If you have a smartphone, however, you can log into your account by using your phone browser and going to this site: kostiz.com/m The m is important. You will then see what is called your ezCard and it can be used to redeem any card balances you have loaded. 

Q. Do I have to wait for my card to arrive before I can many any purchases?
A. No. You can order anything from the store without having your card. 

Q. I used my card at a merchant where I have a balance and they said there wasn't anything on the card.
A. You likely didn't register your card. Log in to your account, go to the "My Account" link at the top right of the page, go to the "Cards" tab. Click "Activate your new card" and enter your card information. All of your balances will now be available on the card.

Q. I bought an in-card voucher, showed card to merchant, and they told me I have no balance.
A. That is true, you have no card balance. That's because you bought vouchers that are loaded into the card but not as a balance. The vouchers will be "listed" on the merchant's screen just below the $0 card balance section.

Q. I lost my card, what do I do?
A. Log in to your account, go to the "My Account" link at the top right of the page, go to the "Cards" tab. Click "Request a new card" and enter your card information. We will get a new one sent out to you. Once you get it, make sure to register it, so that it will be associated to your account and your balances will be accessible.

Q. What is an ezCard?
A. Every account comes with an ezCard that you can access via a smart phone. Enter www.kostizi.com/m and log into your account just like you do on your computer. Your ezCard with a bar code and number will display. You can show this ezCard to the merchant you are visiting.

Q. I purchased some things for my card. How do I know what I have left? What is my balance?
A. Log in to your account, go to the "My Account" link at the top right of the page, go to the "My Purchases" tab. Your card balances are displayed here. You can also print any unredeemed vouchers.

Q. I have two cards, how do I know what the balance is for each?
A. You can have many cards and they all access the same account and its balances, so you may use either card to make your purchases. One account, multiple cards.